Our limited warranty

What Cascade covers

This limited warranty is provided by Cascade Water Co. to the original purchaser of each water treatment system we sell and install, starting on the date of purchase.

Lifetime

Tanks and dry parts

5 years

Control valve and circuit board

5 years

Filtration media

1 year

Installation labor

• Lifetime, dry parts and tanks: mechanical, non-consumable parts that don’t come into direct contact with water, plus the media and storage tanks themselves.
• 5 years, control valve, circuit board, and filtration media: defects in materials or workmanship under normal operating conditions.
• 1 year, installation labor: problems caused by the original installation.

Manufacturer coverage by component

Some components are also covered by our equipment manufacturer against defects in materials and workmanship under normal use. We handle these claims for you.

• A replacement part is covered only for whatever time was left on the original part’s warranty.
• Replacement parts must be installed by Cascade or a plumber we approve.
• Labor to swap a part under manufacturer coverage is not included once the 1-year labor warranty has ended.

Conditions

• The system must be installed, used, and maintained according to Cascade’s guidelines, including timely filter changes and keeping salt in the brine tank.
• Repairs or replacements made under this warranty don’t extend or restart the original warranty period.
• Coverage stays with the original purchaser and the original installation address.

What isn’t covered

• Misuse, abuse, neglect, or accidents
• Installation, repairs, or changes made by anyone other than Cascade or a plumber we approve
• Flooding, freezing, fire, lightning, and other acts of nature
• Water conditions beyond the system’s specifications, or that foul filters, resin, or membranes
• Consumables that wear out with normal use, such as filter cartridges and salt

Limits on our responsibility

Our total responsibility under this warranty is limited to the original purchase price of the system. To the extent the law allows, we are not responsible for incidental or consequential damages. Some states don’t allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.

How to make a claim

Call or text us at 410-924-6138 or email info@cascadewaterco.com. Please have:

• Your proof of purchase (invoice or receipt)
• Your installation paperwork
• A short description of the problem, and photos if you can

For part returns, we’ll give you a return authorization number before anything is shipped.